Warranty

Lifetime Warranty
United States
Thank you for purchasing our cookware. Hestan’s Cookware is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

If a Hestan cookware item is believed to be defective, you may submit your warranty request and photographs of the product by emailing support@hestanculinary.com. Hestan warrants to the original purchaser that it will replace any defective part or item which is identified and verified during the warranty period or, at Hestan’s discretion, substitute a replacement pan of similar value.

This warranty does not cover damage caused by accident, misuse, abuse, or normal wear and tear. Minor scratches and discoloration do not affect the performance of Hestan cookware. Incidental or consequential damages are not covered by this warranty. Misuse that will void the product warranty include, but are not limited to, overheating, oven or broiler misuse, sharp metal utensil or appliance damage on nonstick product surfaces, using oven cleansers or scouring pads, cleaning neglect and dishwasher use on product lines not safe for dishwater use.

This warranty gives you specific rights as stated herein. You may also have other rights, which may vary from state to state. Should you have a problem with your cookware, do not return product to the store. For fast, efficient service, please contact us directly at support@hestanculinary.com or by phone to our Consumer Relations Department at 1-877-601-2918.


United Kingdom
Thank you for purchasing our cookware. Hestan ProBond is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

 Hestan cookware is guaranteed to be free from defects in materials and workmanship under normal household for the lifetime of the product. This Guarantee is subject to the following exclusions and conditions: Damage caused by normal wear and tear, overheating, failure to clean thoroughly after each wash, accidental damage, misuse or abuse. Stains, discolouration or fading caused by dishwasher use are not covered by this guarantee. Proof of purchase is required.

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced. Incidental or consequential damages are expressly excluded from this guarantee.

Should you have a problem, in the first instance please contact the retailer from whom the product was purchased. Proof of purchase is required.
If this is not possible then you can contact us by email at customerservices@meyeruk.com or at www.meyeruk.com.

This guarantee does not affect your statutory rights.

Meyer Group Ltd
Wirral International Business Park, Riverview Road,
Bromborough,
Wirral,
Ch62 3RH
Email: customerservices@meyeruk.com



Canada
Thank you for purchasing our cookware. Hestan ProBond is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

Hestan cookware is guaranteed to be free from defects in materials and workmanship under normal household for the lifetime of the product. This Guarantee is subject to the following exclusions and conditions: Damage caused by normal wear and tear, overheating, failure to clean thoroughly after each wash, accidental damage, misuse or abuse. Stains, discolouration or fading caused by dishwasher use are not covered by this guarantee. Proof of purchase is required.

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced. Incidental or consequential damages are expressly excluded from this guarantee.

Should you have a problem, in the first instance please contact the retailer from whom the product was purchased. Proof of purchase is required.
If this is not possible then you can contact us by email at service@accenthome.com.

This guarantee does not affect your statutory rights.

Meyer Housewares Canada Inc. 5151 Thimens Boulevard
St. Laurent, QC
H4R 2C8

Email: service@accenthome.com



Australia
Thank you for purchasing our cookware. Hestan ProBond is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal domestic household use for the lifetime of the cookware.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty is subject to the following exclusions and conditions: Damage caused by normal wear and tear, overheating, failure to clean thoroughly after each wash, accidental damage, misuse or abuse. Stains, discolouration or fading caused by dishwasher use are not covered by this Warranty. Proof of purchase is required. 

If a defect appears in the Product before the end of the warranty period and Meyer finds the Product to be defective in materials or workmanship, Meyer will, in its sole discretion either:

(a) repair the Product using identical components; or
(b) replace the Product with an identical product
or where no identical product is available, a product comparable in quality and value;

Any claims for warranty should be made with full details of the alleged defect, to Meyer Cookware Australia Pty Ltd. Please contact:

Customer Service Department Meyer Cookware Australia Pty Ltd. 1-19 Merrindale Drive,
Croydon South, VIC
Australia 3136

Tel: +61 3 9761 5655 www.hestan.com.au



New Zealand
Thank you for purchasing our cookware. Hestan ProBond is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

Hestan cookware is guaranteed to be free from defects in materials and workmanship under normal household for the lifetime of the product. This Guarantee is subject to the following exclusions and conditions: Damage caused by normal wear and tear, overheating, failure to clean thoroughly after each wash, accidental damage, misuse or abuse. Stains, discolouration or fading caused by dishwasher use are not covered by this guarantee. Proof of purchase is required.

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced. Incidental or consequential damages are expressly excluded from this guarantee.

Should you have a problem, in the first instance please contact the retailer from whom the product was purchased. Proof of purchase is required.
If this is not possible then you can contact us below.


This guarantee does not affect your statutory rights. Meyer New Zealand Ltd.
Tel: 0800 463 937



Hong Kong
Thank you for purchasing our cookware. Hestan ProBond is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

Hestan cookware is guaranteed to be free from defects in materials and workmanship under normal household for the lifetime of the product. This Guarantee is subject to the following exclusions and conditions: Damage caused by normal wear and tear, overheating, failure to clean thoroughly after each wash, accidental damage, misuse or abuse. Stains, discolouration or fading caused by dishwasher use are not covered by this guarantee. Proof of purchase is required.

If a repair is not possible and a replacement is necessary and the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced. Incidental or consequential damages are expressly excluded from this guarantee.

Should you have a problem, in the first instance please contact the retailer from whom the product was purchased. Proof of purchase is required.
If this is not possible then you can contact us below.

This guarantee does not affect your statutory rights.

Myrex International Limited 382 Kwun Tong Road, Kowloon,
Hong Kong

Email: help@meyer.hk Tel: (852) 2763 9313

 

 
Germany
Vielen Dank, dass Sie sich für unser Kochgeschirr entschieden haben. Wir wünschen Ihnen viele Jahre Freude daran. Hestan ist ein Markenname für zuverlässiges Kochgeschirr. Hestan ProBond-Töpfe und - Pfannen werden sorgfältig hergestellt und geprüft, um höchste Qualität zu gewährleisten. Wir garantieren dem ursprünglichen Käufer daher auf die gesamte Produktlebensdauer, dass das Kochgeschirr bei normaler Verwendung frei von Material- und Verarbeitungsfehlern ist. Falls Sie glauben, an einem Hestan ProBondArtikel einen Defekt festgestellt zu haben, senden Sie bitte eine Garantieforderung und aussagekräftige Fotos des Produkts an hestan. com/warranty. Falls während der Garantiezeit ein Defekt an einem Teil oder Artikel auftreten sollte, ersetzt Hestan diesen oder stellt nach eigenem Ermessen neues Kochgeschirr derselben Preisklasse bereit.
Diese Garantie gilt nicht für Schäden, die durch Unfall, Zweckentfremdung, unsachgemäßen Gebrauch oder normale Abnutzung und Verschleiß entstanden sind. Kleine Kratzer und Verfärbungen beeinträchtigen die Leistung des ProBond-Kochgeschirrs nicht. Nebenoder Folgeschäden sind von dieser Garantie ausgeschlossen.
Diese Garantie gibt Ihnen die darin genannten spezifischen Rechte. Je nach Ihrem Wohnsitz haben Sie möglicherweise auch weitere Rechte.
Kontaktieren Sie uns mit Fragen zu unserem Kochgeschirr bitte unter hestan.com oder
Email: Consumercare@meyeruk.com.

France
Merci d’avoir acheté notre produit. Nous vous souhaitons des années de plaisir culinaire. Hestan s’engage à fabriquer des produits dignes de confiance. Les produits Hestan ProBond sont fabriqués et inspectés selon des normes de qualité élevées. Ils sont garantis à l’acheteur original exempts de tout défaut, dans les matériaux comme dans la fabrication, et ce, selon un usage normal pour toute leur durée de vie. Si vous croyez qu’un article Hestan ProBond est défectueux, vous pouvez nous faire parvenir votre réclamation accompagnée de photos du produit à l’adresse hestan.com/warranty. Hestan garantit à l’acheteur original qu’il remplacera toute pièce ou tout article défectueux pendant la période garantie, ou, à la discrétion de Hestan, qu’il le remplacera par un produit de valeur semblable.
Cette garantie ne couvre pas les dommages causés par un accident, un usage abusif, un mauvais usage ni l’usure normale et la détérioration. Les rayures mineures et la décoloration n’ont aucune incidence sur la performance de vos ustensiles de cuisson ProBond. Les dommages imprévus ou indirects ne sont pas couverts par cette garantie.
La présente garantie vous accorde des droits précis auxquels peuvent s’ajouter d’autres droits selon l’endroit où vous demeurez.
Si vous éprouvez des problèmes avec votre produit, ne le retournez pas au magasin. Pour un service rapide et efficace, veuillez communiquer directement avec notre service à la clientèle par courriel au Email: info@ hestanProBond.com ou par téléphone au 1-877-601-2918.


Spain
Gracias por haber comprado nuestro producto. Le deseamos muchos años de placer. Hestan se dedica a fabricar productos de excelente calidad. Los productos Hestan ProBond están fabricados según unas normas de calidad elevadas y inspeccionados para asegurar una calidad elevada. Están garantizados para el comprador original contra defectos en los materiales y la mano de obra bajo condiciones normales de uso durante toda la vida útil del producto.

Si cree que un artículo Hestan ProBond esta defectuoso, puede enviarnos su solicitud de garantía y fotografías del producto utilizando el enlace hestan. com/warranty. Hestan ProBond le garantiza al comprador original que reemplazará toda parte o artículo defectuoso que sea identificado y verificado durante el período de garantía, o, a criterio de Hestan, lo reemplazará por un artículo de valor similar.

Esta garantía no cubre daños causados por accidentes, uso inadecuado, abuso o desgaste normal. Los rasguños minores y la decoloración no afecta el rendimiento de los utensilios de cocina ProBond. Los daños indirectos o incidentales no están cubiertos por esta garantía.

Esta garantía le otorga derechos específicos como se indica en este documento. También podría llegar a tener otros derechos que pueden variar de un estado a otro.

Si llegara a tener algún problema con su producto, no lo regrese a la tienda. Para un servicio rápido et eficaz, comunique directamente con nuestro servicio al cliente por correo electrónico al info@hestanProBond.com o por teléfono al 1-877-601-2918.

www.hestanprobond.com