Warranty

Lifetime Warranty
Thank you for purchasing our cookware. Hestan’s Cookware is manufactured to the highest quality standards. Each piece is warranted to the original purchaser to be free from material defects in materials and workmanship under normal use for the lifetime of the cookware.

If a Hestan cookware item is believed to be defective, you may submit your warranty request and photographs of the product using hestan.com/warranty. Hestan warrants to the original purchaser that it will replace any defective part or item which is identified and verified during the warranty period or, at Hestan’s discretion, substitute a replacement pan of similar value.

This warranty does not cover damage caused by accident, misuse, abuse, or normal wear and tear. Minor scratches and discoloration do not affect the performance of Hestan cookware. Incidental or consequential damages are not covered by this warranty. Misuse that will void the product warranty include, but are not limited to, overheating, oven or broiler misuse, sharp metal utensil or appliance damage on nonstick product surfaces, using oven cleansers or scouring pads, cleaning neglect and dishwasher use on product lines not safe for dishwater use.

This warranty gives you specific rights as stated herein. You may also have other rights, which may vary from state to state. Should you have a problem with your cookware, do not return product to the store. For fast, efficient service, please contact us directly at support@hestanculinary.com or by phone to our Consumer Relations Department at 1-877-601-2918.